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Support / FAQs

General Problems

General Issues

In these types of situations its usually power related, either the modules power is not properly connected or the power supply is overloaded (or faulty).

Check the modules power cable is correctly orientated with the red stripe aligning to either a ‘RED’ or -12V indication at both ends of the cable. Try a different power cable or available slot.

If still issues try the module in a different case or remove some larger (ideally digital) modules from you current case and see if that helps.

If still issues please get in touch.

No. All ALM modules feature reverse power protection.

First check you are running the latest available for the module (if firmware based). Upgrading to the latest firmware may well fix the issue.

If still problems please get in touch. Please include as detailed as possible instructions as to reproduce the issue. A video is also very helpful.

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